StangLights Customer Support team is ready when you need them. If you are not entirely satisfied with your purchase, we’re here to help!
- Our return policy lasts 30 days. If 30 days have gone by since you have received the item, we cannot offer you a refund or exchange, unfortunately.
- To be eligible for a return with Stang Lights, your item(s) must be unused, uninstalled, and in the same condition that you received. We also require the item(s) returned to be in its original packing.
- Your item must be sent back to us in original packaging to the address we provide. Please do not send your purchase back to our manufacturers
- Due to being purchased based on customer preference, ORACLE items are considered custom orders and are not eligible for refund or return. If the manufacturer’s warranty is still applicable, repair or replacement will be provided.
For all Order Return inquiries, please email email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
We strongly encourage responsible shopping and reviewing your checkout prior to purchase. Upon your purchase, we give you 24 hours to cancel or make any changes to your order. Any time beyond that, your order will already be processed and being prepared for shipping, therefore after 24 hrs order changes or cancellations cannot be made.
If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement if able. Please contact our support team to make the Damaged/Missing Item Claim. When you email us please put "Damaged/Missing Item Claim" in the subject line so we can tend to this as soon as possible.
ORDER WAS NOT DELIVERED
We are not responsible for orders that are lost in shipping or did not arrive. Once the order is fulfilled and shipped, it is in the hands of the carrier and we are no longer obligated to refund or replace items. If necessary, it is the responsibility of the puchaser to open a claim with the carrier.
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 3-5 days, depending on your card issuer’s policies.
A return shipping label will be provided to you. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable. If you bought the item on a free shipping promotion you are still subject to cover the necessary shipping on the item. Additional shipping information can be found on our Shipping Policy page.
If you have any questions please don't hesitate to contact our team at email@example.com.